Returns & Refunds

You have 30 days after receiving your order to request a return. Items must be unused, with tags, in original packaging, and include proof of purchase.
To start a return, email support@tincatin.com. Returns without approval won’t be accepted.

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Damages & Issues

Check your order on arrival. If damaged, defective, or incorrect, contact us immediately so we can fix it.

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Non-Returnable Items

No returns on perishable goods, custom items, personal care products, hazardous materials, sale items, or gift cards.

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Exchanges

Return the original item first, then place a new order.

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EU Customers

For EU orders, you can return or cancel within 14 days, no reason needed.

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Refunds

Refunds are processed within 10 business days after approval. Contact us if it takes longer than 15 business days.

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Shipping & Support

• Fast worldwide shipping — customs and duties included.

• Customer Service available Monday–Friday at support@tincatin.com.